Cohere: review, get free, alternatives, pricing

Pricing model

Cohere software speeds up ticket resolution, reducing costs for customer service teams, by using AI that comprehends human language and identifying content gaps.

Description

Cohere is an expertly designed software that aids in the speedy resolution of tickets, as it supports customer service teams in reducing elevated costs. This tool is packed with astute features, such as an AI that is trained to comprehend human language, instead of just basing responses on keywords alone. Cohere takes pride in providing solutions to problems, rather than mere answers. Additionally, this automation tool has an analytic function that quickly identifies potential issues and content gaps within a team’s ticket base. This AI can also extract information and knowledge from earlier customer conversations, which can then be utilized to perform efficient actions on behalf of customers.

Cohere’s exceptional toolkit enables teams to typically attain self-service utilization rates of 60%, and the ability to go live within a mere three days. Proper utilization of Cohere results in an outstanding ROI (return on investment) outcome, with a five-fold increase in revenue generation. Cohere delivers unparalleled automation, full of AI-based features that facilitate optimal performance with unsurpassed results.